In today’s latest Npower batch C News, we will like to share with you the recent frequently asked questions and answers about NASIMS Portal issues. See following details:
Question 1: I tried to reset my password but didn’t get the reset password email
i) Applicant should wait for a few hours and try again.
ii) Please note that you are expected to send the reset password request just once and wait for the mail. If the applicant requests a reset link multiple times, the applicant should use the most recent link.
iii) Applicant should ensure to check ‘spam folder’ if the link is not received after several hours.
Question 2: Unable to validate BVN
i) Applicant should ensure correct Date of Birth as registered with BVN/Bank is imputed.
ii) This could be network issues please try again.
Question 3: Unable to update profile

i) This could be network issues, an applicant should try again after several hours.
Question 4: Account blocked when trying to take the test
i) Applicants are allowed a maximum of 3 attempts to take the online test after which the test account will be locked.
ii) After the initial 3 attempts, applicants are permitted one final attempt after 6 hours.
Question 5: I cannot find my test score after taking the test

i) Applicants should ensure to click the final ‘submit’ button after providing answers to all questions to see the test score.
For other enquiry or query, please call 018885011 or 08176551162 or send a message to


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